Shipping policy

Shipping Policy

77BIKEZZ.COM

Last updated: 14 October 2026

At 77BIKEZZ, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, delivered, and handled in the event of delays, damage, or delivery problems.

1. Order Processing

We aim to process and dispatch all orders as quickly as reasonably possible.

Order processing times may vary depending on product availability, order volume, weekends, and public holidays.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information, where tracking is available.

Processing time and delivery time are separate. The total delivery period includes both order preparation and transportation.

2. Shipping Destinations

77BIKEZZ is based in Denmark.

We offer shipping to destinations made available during checkout.

Shipping availability may vary depending on the destination, product type, and selected delivery service.

If your country or delivery address is not available at checkout, we may be unable to deliver your order to that location.

3. Shipping Costs

Shipping fees are calculated or displayed during checkout before the customer confirms their purchase.

Shipping costs may depend on:

Delivery destination
Parcel size and weight
Selected shipping method
Available shipping providers

Customers will be informed of applicable shipping charges before completing their orders.

Any free-shipping promotions will be subject to the conditions displayed with the relevant offer.

4. Estimated Delivery Times

Estimated delivery times depend on the destination, carrier, and shipping method selected.

Where available, delivery estimates will be displayed during checkout or communicated with the order confirmation.

Delivery estimates may be affected by carrier delays, public holidays, severe weather, customs procedures, or other circumstances.

Unless a different delivery period has been agreed, consumer orders will be delivered without undue delay and no later than 30 days after the conclusion of the contract, in accordance with applicable consumer law.

If delivery is delayed, customers retain their statutory rights.

5. Shipping Carriers

We use shipping and delivery providers selected according to destination, parcel characteristics, and service availability.

The shipping provider may vary between orders.

Where tracking is available, the tracking details will normally be provided after dispatch.

Tracking information may take some time to become active after the parcel has been handed over to the carrier.

6. Incorrect or Incomplete Delivery Information

Customers should ensure that their shipping information is accurate and complete when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible:

mihailungu6@protonmail.com

We will attempt to correct the information before dispatch where reasonably possible.

Once an order has been dispatched, address changes may not be possible.

Additional shipping costs caused by incorrect information supplied by the customer may be charged where legally permitted and appropriately disclosed.

Nothing in this section removes the customer's mandatory consumer rights.

7. Lost or Missing Parcels

If your parcel has not arrived within the expected delivery period, please contact us.

Email: mihailungu6@protonmail.com

Include your order number and any relevant tracking information.

We will investigate the issue with the shipping provider and take appropriate action.

For consumer orders, the risk of accidental loss generally remains with 77BIKEZZ until the customer or a person designated by the customer, other than the carrier, obtains physical possession of the goods.

An exception may apply where the customer independently arranges a carrier not offered by us.

Customers will not be required to bear the risk of a parcel being lost in transit where that risk legally remains with the seller.

8. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Send an email to:

mihailungu6@protonmail.com

Please include:

Your order number
A description of the damage
Photographs of the product and packaging, if available

We will assess the issue and provide assistance in accordance with applicable consumer protection legislation.

Customers retain their statutory rights regarding damaged or non-conforming products.

9. Uncollected or Undeliverable Parcels

Customers are responsible for collecting parcels from designated pickup points within the collection period communicated by the carrier.

If a parcel is returned because it was not collected or could not be delivered, please contact us to arrange the next steps.

Any additional shipping charges will be handled in accordance with applicable law and the circumstances of the delivery.

Failure to collect a parcel does not, by itself, necessarily constitute a valid exercise of the statutory right of withdrawal.

Customers wishing to withdraw from their purchase should clearly notify us by email.

10. International Shipping

For orders shipped outside Denmark, delivery times and shipping costs may vary.

For shipments outside the European Union, customs duties, import VAT, or other import charges may apply.

Any charges payable by the customer will be disclosed where required by applicable law and according to the delivery terms presented during checkout.

Customers should review the applicable shipping information before completing an international order.

11. Returns and Return Shipping

Customers purchasing online as consumers generally have the right to withdraw from their purchase within 14 calendar days of receiving the goods.

To exercise this right, customers must notify us within the statutory withdrawal period.

For ordinary change-of-mind returns, customers are responsible for the direct cost of return shipping, provided they have been properly informed of this obligation.

Return shipping charges paid by customers are not refundable unless required by applicable law.

Customers should contact us by email before sending products back so we can provide return instructions.

Return email: mihailungu6@protonmail.com

Return address:

77BIKEZZ – Returns Department
Vidars Plads 45
3650 Ølstykke
Denmark

A legally valid withdrawal does not require prior approval from 77BIKEZZ.

For further details, please refer to our Return and Refund Policy.