Refund policy
Return and Refund Policy
77BIKEZZ.COM
Last updated: 14 October 2026
At 77BIKEZZ, we want our customers to shop with confidence. This Return and Refund Policy explains the conditions for returning products, requesting refunds, and exercising your consumer rights.
1. 14-Day Return Policy
Customers purchasing products online as consumers have the right to withdraw from their purchase within 14 calendar days of receiving their order, without providing a reason.
To exercise this right, you must notify us of your decision to withdraw before the 14-day period expires.
Once you have notified us, you have an additional 14 calendar days to send the product back.
Products must be returned to our designated return address in Denmark.
Your statutory withdrawal rights remain applicable regardless of whether we have processed your return request.
2. Return Request Procedure
Customers must contact our customer service team by email before sending a return, as part of our standard return procedure.
Send your return request to:
Please provide the following information:
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Full name
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Order number
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Product or products you wish to return
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Reason for return (optional when exercising the statutory right of withdrawal)
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Photographs if the product is damaged or defective
We will review your request and provide return instructions and, where applicable, a return reference.
Important: Please do not send products back before contacting us.
Returns sent without prior communication or a valid return reference may experience delays or be refused where no mandatory legal return right applies.
A customer's valid statutory right of withdrawal does not require our approval. A clear withdrawal notice sent within the legal deadline is sufficient to exercise that right.
3. Return Address
All returned products should be sent to:
77BIKEZZ – Returns Department
Vidars Plads 45
3650 Ølstykke
Denmark
Email: mihailungu6@protonmail.com
Customers are responsible for ensuring that returned parcels are properly packaged and addressed.
We strongly recommend using a tracked shipping service and keeping proof of shipment.
4. Return Shipping Costs
The customer is fully responsible for the direct cost of return shipping when returning an item due to a change of mind or exercising the 14-day right of withdrawal.
77BIKEZZ does not provide prepaid return labels or cover voluntary return shipping costs unless expressly agreed otherwise.
Return shipping fees paid by the customer are non-refundable, except where reimbursement is required by applicable law.
For defective, incorrect, or non-conforming products, return costs will be handled in accordance with applicable consumer protection legislation.
5. Return Conditions
Customers may inspect and handle products to the extent necessary to determine their nature, characteristics, and functionality.
Products should be returned with all included components and accessories whenever possible.
Customers may be responsible for any reduction in product value caused by handling beyond what is necessary for reasonable inspection.
Missing original packaging does not automatically invalidate a statutory withdrawal.
Any applicable deduction from a refund will be assessed in accordance with consumer protection law.
6. Refund Processing
Once you have exercised your statutory right of withdrawal, we will process your refund in accordance with applicable law.
Refunds will be issued without undue delay and no later than 14 days after receiving your withdrawal notification.
We may withhold the refund until we receive the returned product or you provide evidence that the product has been sent back, whichever occurs first.
Refunds will normally be issued to the original payment method unless otherwise agreed.
For a valid withdrawal from the entire purchase, refunds include:
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The price of the returned products
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The original standard delivery charge, where legally required
Additional costs for premium or express delivery selected by the customer are not refundable beyond the least expensive standard delivery option offered.
The customer's return shipping costs are not refunded, except where required by law.
7. Returns Without Prior Authorization
To maintain an organized and secure returns process, customers are required under our standard procedure to contact us before dispatching returned products.
Unannounced or unidentified returns may be delayed, investigated, or refused where no statutory return right applies.
We reserve the right to reject voluntary returns that do not meet our return conditions.
However, we will not reject a legally valid withdrawal solely because the customer has not received a return authorization or return reference.
8. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us at:
Include your order number, a description of the issue, and photographs if available.
Customers are entitled to the remedies provided by applicable consumer protection laws.
For consumer purchases governed by Danish law, statutory rights concerning non-conforming goods generally apply for two years after delivery.
Depending on the circumstances, remedies may include repair, replacement, a price reduction, or a refund.
Nothing in this policy limits your mandatory legal rights.
9. Exceptions to the Right of Withdrawal
Certain products may be excluded from the statutory right of withdrawal where permitted by applicable law, including products manufactured to the customer's specifications or clearly personalized.
Any applicable exception will be assessed according to the relevant legal requirements.
An exclusion from the withdrawal right does not automatically remove statutory rights relating to defective or non-conforming goods.
10. Exchanges
We do not guarantee direct product exchanges.
If you wish to exchange a product, please contact us at mihailungu6@protonmail.com.
Where appropriate, you may return the original product under the applicable return rules and place a new order.
Your statutory consumer rights remain unaffected.
11. Contact Information
For return requests, refund questions, or complaints, please contact:
77BIKEZZ.COM
Email: mihailungu6@protonmail.com
Return address:
Vidars Plads 45
3650 Ølstykke
Denmark
12. Consumer Protection and Applicable Law
This policy is intended to comply with applicable Danish and European Union consumer protection legislation.
Nothing in this policy excludes, restricts, or overrides mandatory consumer rights, including the statutory right of withdrawal and legal remedies for defective or non-conforming products.
Where any provision conflicts with mandatory consumer legislation, the applicable legal requirements take precedence.